0350230486

Privacy Policy

At Big4 Mildura Getaway, we value the privacy of our guests and visitors. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it. By using our website and services, you agree to the collection and use of your information as outlined in this policy.

Information We Collect

We may collect the following types of personal information when you interact with us, such as when booking a stay, subscribing to our newsletter, or using our website:

  • Personal Identification Information: Name, address, phone number, email address, date of birth.
  • Booking Information: Reservation dates, number of guests, payment details, and special requests.
  • Payment Information: Credit card or other payment details for booking purposes (Note: payment processing is done securely by third-party providers).
  • Communication Information: Email correspondence, chat logs, or other communication with us.
  • Website Usage Data: IP addresses, browser types, and other technical data collected through cookies and other tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and manage your bookings, reservations, and payments.
  • To improve our services and tailor our offerings to your needs.
  • To communicate with you regarding your booking, promotions, events, and general updates.
  • To provide customer support and respond to inquiries.
  • To comply with legal obligations and regulations.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your data with third-party vendors (e.g., payment processors, booking platforms, email marketing services) who assist us in operating our holiday park and providing services.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a legal request (e.g., government investigation, court order).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, or disclosure. While we take steps to secure your data, please note that no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:

  • The right to access, update, or delete your personal information.
  • The right to opt out of marketing communications.
  • The right to restrict or object to the processing of your data in certain circumstances.

To exercise these rights, please contact us at [email protected]

Third-Party Links

Our website may contain links to third-party websites, such as local attractions or partners. Please note that this Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of other websites, and we encourage you to review the privacy policies of those sites.

Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected personal data from a child under 16, please contact us, and we will take steps to remove such information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update the policy, we will post the revised version on our website with an updated effective date.

SMS Privacy Policy

Big4 Mildura will not share or sell subscriber information with 3rd parties for their direct marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By selecting the Check Box on The Bookings Check Out Page GuestsAgree to Receive Marketing SMS.

Guests may receive an SMS before/during/after their stay with us. Reply STOP to Opt Out. Standard message and data rates may apply.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Big4 Mildura Getaway
Email: [email protected]
Phone: 03 5023 0486
Address: 478 Deakin Avenue Mildura